If you believe a UKBAA member is not adhering to the Code of Conduct, you can raise a complaint by contacting us via complaints@ukbaa.org.uk. Before submitting your complaint, please make sure that compile as much information as you can and evidence you have to submit with your complaint.
Once received, the complaint will follow our complaints procedure as outlined below:
Stage 1
The complaint will be reviewed by the UKBAA team and Board. During this stage we may reach out to you to request more information and/or evidence to support your complaint.
Stage 2
The member who is at the centre of the complaint will be contacted. They will be given an opportunity to respond to the complaint and provide any counter-evidence.
Stage 3
All of the information and evidence submitted by both the complainant and the member will be thoroughly reviewed by the UKBAA Board.
Stage 4
Following the completion of the review, a decision will be made as to whether or not the member has violated the Code of Conduct. If the UKBAA Board rules in support of the complaint, the member will have their membership with UKBAA terminated. If the UKBAA Board rules in support of the member, no further action will be taken and the complainant will receive a written response outlining the reasoning for the decision.